Island Online Banking
Access your accounts 24/7 from anywhere in the world with Island’s easy to use Online Banking Platform
Trouble Accessing Online Banking?
How do I set up Online Banking?
To enroll in Online Banking, simply click here and follow the prompts to set up your Online Banking account. After confirming your identity with your Member number and other personal information, you’ll be asked to set up your new User ID and Password.
I forgot my password for Online Banking. What do I do?
If you are already an Online Banking User ID and you have forgotten your password, click the “Forgot Your Password?” link to reset your password. You will be sent a one-time passcode using the contact information on file to access your account and to create a new password.
If you continue to have problems logging on to Online Banking, please contact our Call Center at 631-851-1100.
How do I update my User ID and/or password?
If you are enrolling in Online Banking for the first time, you will be asked to enter a Member ID. Your Member Number is the 5 or 6 digit number on your Membership Card. Next, you’ll be asked to create your User ID and password.
Once enrolled, you can change your User ID at any time by completing the following steps:
1. Log on to Online Banking
2. Select the Settings link (top right hand corner), then select “Profile”
3. Here, you can update your User ID or Password
How do I change my multi-factor authentification phone number on file?
1. Log on to Online Banking
2. Select the Settings link
3. Select “Security Center”
4. Select “Identity Verification Phones”
Can’t access your Online Banking? Call us at (631) 851-1100 to have our team assist you.
What if I’m having trouble logging into Online Banking?
If you have forgotten your Online Banking Password, click the Forgot Your Password? link to reset your password. If you continue to have problems signing into Online Banking, please contact our Call Center at (631) 851-1100 or visit one of our branches.
What if I am seeing "an error has occurred" when trying to log in?
This message is usually related to connectivity issues.
Possible causes include:
• Weak or unstable internet connection
• Limited cellular service
• Temporary connection issues with your device
Try switching to a stronger Wi-Fi connection or reconnecting to your cellular network and try again.
If these quick fixes do not help, contact us at (631) 851-1100
How often am I required to change my password?
For security purposes, we require you to chose a new password every 365 days. When your password expires, you will be prompted to create a new one the next time you log in.
What should I do if my account is locked?
If your online banking account becomes locked, it will need to be unlocked by the credit union. Please contact (631) 851-1100 for assistance.
Can I be logged in on multiple devices at the same time?
No. For security reasons, online banking only allows one active session at a time.
If you want to switch devices:
1. Log out completely from the first device.
2. Then log in on the new device.
Make The Most Of Your Online Banking:
How do I make a loan payment using an external account?
External account payments can be made through the full online banking website.
To make a payment:
1. Log in to the full online banking site.
2. Navigate to the loan account you wish to pay.
3. Click the three dots (⋯) next to “Make a Payment”
4. Select External Account Payment.
5. A new window will open where you can enter your payment information and submit the payment.
Request a Stop Payment on a Check
- Select the account the check was written from under “Accounts”
- Select “More Actions” on the account menu
- Select “Stop Payment”
How do I pay bills using Online Banking?
Our standard Bill Pay service is FREE.
- Select “Pay Bills” from the navigation menu located on the home page.
- Once here, you can add payees, schedule automatic payments, and monitor all your bill pay activities.
How can I update my address or contact information?
Click on the Settings link at the top right, then click on Profile.
How can I view previous months statements?
If you’ve previously enrolling in eStatements, you can access up to 12 month of activity for each of your accounts. Simply click on the account, then select “Online Statements”.
Don’t have eStatements? Visit a local branch or call us at (631) 851-1100 to request copies of previous statements.
Contact Us: We're here to help you!
Please contact us if you need assistance. We are here to help you.
Branch Locations
*Please have your member number and phone access password handy for immediate service.
Please check our website, and social media below to stay up-to-date with the latest information and offerings from Island Federal Credit Union. Thank you!
Certain restrictions apply.
Have a specific question? Please search our website, contact us or use our secure email form.
Login or enroll in Online Banking today!